7 days ago
– Tue, Sep 15, 2020 at 10:37:53 PM
We have some new developments in fulfillment timing to share with you today:
US and Canada
Great news! Our container of games is scheduled to arrive at our warehouse in Chicago tomorrow!
As it turns out, the shipment was delayed because of a customs inspection that we just learned about this morning... right before they released it.
When the container arrives tomorrow, the warehouse will need a little time to receive it and split off the shipment for our Canada depot. But, assuming we have no more surprises, we should be able to start shipping to U.S. backers early next week. Shipments to Canadian backers will follow shortly after, once the Canada depot receives its shipment.
We apologize for the delay and recognize that you are all eager to receive your games, especially when backers in other parts of the world have already received theirs. Please be patient just a little longer!
There were some minor scheduling issues with our depot in China, but they’ve been sorted out now, so fulfillment should begin this week. Backers will receive a shipping notification by e-mail from VFI Asia when their order is processed.
Europe, Australia, and New Zealand
GamesQuest and Aetherworks have completed fulfillment! If you are in Europe, Australia or New Zealand, and have not yet received a shipping confirmation, please let us know at email@example.com and we’ll confirm that your order was shipped out.
Damaged, Missing or Defective Components
If you’ve received your game and there’s a product quality issue, we want to know about it! Please send us an e-mail (with a photograph, if possible) to firstname.lastname@example.org and we’ll make sure you get a replacement.
We’ll keep you posted with updates as we learn more.
Timer Apps and Translated Instructions Now Available
29 days ago
– Tue, Aug 25, 2020 at 01:38:32 AM
We’re excited to announce that the webpage for 5-Minute Mystery is now LIVE at 5minutemysterygame.com!
- Links to the timer apps for Apple and Android devices, which are now available for download
- Downloadable PDFs of the instructions translated into seven different languages
- A FAQ section covering some unusual situations not specifically covered by the rules
- a link to the Late Pledge Store, in case you know anybody who missed out on the Kickstarter
Thanks to our translators!
We’d like to take a moment to extend our heartfelt thanks to the following backers who contributed their time to translate our instructions into a wide variety of languages:
- Danish: Malte Thomsen
- Dutch:Guido Kauer and Dennis van der Geest
- French: Hughes Moreau
- German: Christian Meier
- Italian: Beppe Grigoletti
- Portuguese: Luis Pedro Duarte
- Spanish: Laura Gontán, Luis López and Mario Quiles
Thanks so much to all of you! You’ve helped us make 5-Minute Mystery more accessible to people all around the world, and we couldn’t have done it without you.
Our depot in the UK is hard at work getting shipments rolling for all of our backers in Europe.
The depots in Australia and Asia should be receiving their games in the next week or two, and then they'll begin the process of shipping them out as well.
As for North America, the container is still en route, so it’s hard to be specific about exactly when we’ll be able to fulfill orders to the US and Canada. We’ll announce more details for those countries as soon as we can.
Thank you so much for your continued support!
We’re Locking Addresses Tomorrow!
about 1 month ago
– Fri, Aug 14, 2020 at 12:56:28 AM
Just as a reminder - Friday, August 14 is the last day to change your shipping address.
Some of you have reported that you did not receive the address confirmation email from BackerKit. If that's the case, no problem... you can still check your address! Here’s how:
- Go to the 5-Minute Mystery Backerkit page and enter your e-mail address.
- BackerKit will email you a new survey link.
- Click that link to access your survey and check your address.
- If you need to change your address, use the “Edit Shipping Info” button.
But don’t delay! After tomorrow, BackerKit will lock down your address and you won’t be able to change it after that.
What if I need to change my address after lockdown?
We understand that something might come up that requires you to change your address after we’ve locked it down. If that happens, just reach out to us by Kickstarter message or by e-mail at email@example.com and we’ll do what we can to help.
European fulfillment starts next week!
More great news! Our depot in Europe, GamesQuest, tells us that the container has arrived and we should be able to start fulfilling European orders next week.
At the moment, it looks as though fulfillment for Asia and Australia will happen in early September, and for North America it will likely be late September. We’ll send out additional updates as we get more information.
Thanks for all your support!
Timer App Preview and Locking Addresses
about 2 months ago
– Fri, Aug 07, 2020 at 12:19:41 AM
Hello again backers! Today we’re excited to share a first look at the 5-Minute Mystery Timer App, and also let you know about our next milestone for the project: locking addresses!
But first, an update on when you can expect to receive your games.
Since our last update, production has finished and we’ve been hard at work making the arrangements to ship the games to each of our depots. And while this has certainly been a crazy year, we’ve done everything we can to deliver this project on time.
Here’s a quick summary of when we expect to be able to deliver your games:
If you live in the US or Canada, we anticipate that the majority of you will receive your games in September as planned, but there may be some that spill over into October. We’ve experienced some shipping delays out of our control that set our schedule back a bit for North America.
Also, we originally intended to do a pick-up event for backers who live in or near our hometown of London, Ontario, Canada... but because of the pandemic, we may need to alter the plan or possibly cancel it. We’ll consider our options and provide an update about this event closer to the fulfillment date.
If you live elsewhere in the world (Europe, Asia, or Australia/New Zealand), then we have great news for you: so far our shipments to those regions are ahead of schedule. You should definitely receive your order in September as planned (and some backers may even receive theirs in late August!)
Regardless of where you live, please keep in mind, that there is still a chance that there could be unexpected delays related to port congestion or customs clearance. If that happens, we will post an update.
Tomorrow, you’ll receive an address confirmation e-mail from BackerKit to let you know that we are about to lock down addresses. Please take a moment to make sure that the address and phone number you have on file is correct. The final day to change your address will be Friday, August 14.
With business out of the way, let’s get to the fun stuff!
We’ve almost completed the 5-Minute Mystery Timer App and are on schedule to have it ready by the time you receive your games. We’re excited to share some screenshots to give you a sense of how it looks and works!
Once you start up the app and close the title screen, you’ll be greeted by the Museum of Everything’s distinguished walrus curator, Scrubbles McBubbledy.
One major difference between 5-Minute Mystery and our previous 5-Minute games is that the time limits for mysteries aren’t always 5 minutes— they can be either more or less, depending on the difficulty of the case. Fortunately, Scrubbles is here to help. From this screen, you can choose which case you plan to solve, and Scrubbles will read you his lines from the case file card and set the correct time limit for you.
The timer itself has the same basic functions as our previous timer apps, but it’s set in Scrubbles’ study and features updated aesthetics and music to match the game. And, of course, Scrubbles himself serves as the narrator to provide helpful reminders and encouragement!
And that’s it for today. Please make sure you check your address in the coming week so we have everything in place to ship your games when the time comes!
All the best to you, and stay safe and well!
A Sneak Peek at the Game Box
4 months ago
– Thu, May 21, 2020 at 05:25:50 PM
Hello backers! We hope you and your families are all safe and well.
We have some exciting news to share today: we’ve just received our production samples from the factory. Feast your eyes on these:
In Other News...
We’re Still on Schedule!
The factory tells us that they will complete production by the end of June, which means that we are still on track to be able to meet our promised delivery date of September 2020. There is still a chance that we’ll encounter unavoidable delays in shipping or fulfillment, but if that happens, we will let you know by posting an update as soon as we can.
We Love Mysteries, but...
...we don’t want to have to do detective work to figure out where to ship your game! So if you haven’t completed your survey yet, please do so right away!
Just go to 5-minute-mystery.backerkit.com and enter the e-mail address linked to your Kickstarter account to access your survey.
If you have any questions, reach out to Pete at firstname.lastname@example.org. He’s always happy to help!
Change of Address?
If you need to change your address for any reason, just go back to your survey by entering your e-mail address at 5-minute-mystery.backerkit.com, then clicking “Edit Your Address” at the top right.
Thanks for all your support!